Terms of Service

Order process: When you place an order through our website, it constitutes an offer to purchase the products. We reserve the right to accept or decline your order for any reason.

Prices: All prices are stated in Swedish kronor (SEK) excluding VAT. VAT (25%) is added and shown at checkout, in the quote and on the invoice before you pay. Installation is not included in product prices and is quoted separately. We may change prices, but this does not affect orders that have already been confirmed.

Early Bird discount: Early Bird offers are time-limited and only valid while the campaign is running or until the specified quantity is sold. The discount cannot be combined with other offers.

Order confirmation: You will receive an order confirmation via email when we have received your order. This constitutes our acceptance of your order and forms a binding agreement.

We accept the following payment methods:

• Web shop purchases: card payment or Klarna at checkout, processed by the payment provider Stripe
• Quote-based orders: invoice from Glasnova AB, payable according to the terms on the invoice

Web shop purchases are paid when ordering. If you choose Klarna, Klarna's terms for that payment method also apply.

We are not responsible for any fees that may be charged by your bank or payment provider.

Delivery time: Normal delivery time is 2-4 weeks from confirmed order. For pre-orders, special delivery times apply as notified at the time of order.

Delivery area: We deliver throughout Sweden. Shipping cost is calculated at checkout based on your delivery address and product size.

Installation: Installation is offered as an additional service and only in the Stockholm area. The price depends on the size of the project and is stated in the quote. Outside Stockholm we deliver the products and you are responsible for mounting and electrical installation, which must be carried out by a licensed electrician.

Delivery delay: If delivery is delayed beyond the specified time, we will contact you. You have the right to cancel the purchase if the delay is significant.

As a consumer you have a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act when you buy at a distance, for example via the web shop, email or phone. The right of withdrawal does not apply to purchases made by businesses.

Standard products (for example transformers, remote controls, control units and accessories): the withdrawal period is 14 days from the day you receive the goods. You may examine the goods as you would in a shop. If you handle them more than that, we may deduct for any reduced value.

Installation services: the withdrawal period is 14 days from the day the contract is concluded. If you expressly ask us to start installing within the withdrawal period and then withdraw, you pay for the part already performed. Once the service has been fully performed with your consent, and you have been informed that the right of withdrawal then ends, there is no right of withdrawal for the service.

Exception – made-to-measure film: PDLC film is manufactured and cut to your measurements. By law such goods are exempt from the right of withdrawal and cannot be returned. This does not affect your right to make a complaint about defects.

How to withdraw:

• Notify us within the withdrawal period at info@glasnova.se. You may use the Swedish Consumer Agency's standard withdrawal form, but it is not required.
• Send the goods back no later than 14 days after notifying us.
• You pay the cost of returning the goods.

We refund the amount, including the original standard delivery cost, no later than 14 days after receiving your notice. We may withhold the refund until we have received the goods back or you have shown that they have been sent.

Statutory right to complain: As a consumer, under the Swedish Consumer Sales Act you may complain about defects that existed when you received the goods for up to three years. Defects that appear within two years are presumed to have existed at delivery unless shown otherwise. Notify us within a reasonable time after discovering the defect – within two months is always considered on time. We remedy the defect by repair, replacement, price reduction or cancellation as provided by law. Installation work is covered by the Swedish Consumer Services Act.

Glasnova warranty (voluntary): In addition to your statutory rights, we give a 1-year warranty from the delivery date on material and manufacturing defects. The warranty is voluntary and separate and does not limit your right to complain.

CE marking: The products are CE marked. CE marking means that the manufacturer declares that the product meets the EU requirements that apply to it.

Business customers: Purchases by businesses are governed by the Swedish Sale of Goods Act. Defects must then be reported within a reasonable time and no later than within the warranty period.

The warranty and right to complain do not cover:

• Damage caused by incorrect installation or handling
• Normal wear and tear
• Damage caused by violence, water or other external factors
• Modification or repair performed by unauthorized person

Technical specifications: We strive to provide accurate and complete product information. All measurements, weights and specifications are approximate and may vary slightly.

Images: Product images are illustrative. Actual colors may differ slightly from how they appear on your screen.

Technical requirements: PDLC film requires a transformer that converts 230 V to the film's operating voltage. The transformer is chosen by glass area (from 35 VA for smaller areas to 300 VA for large areas) and is not included in the film price unless stated in the quote. Connection to the fixed mains must be carried out by a licensed electrician.

Glasnova is not responsible for:

• Indirect damages or consequential damages
• Damage caused by incorrect installation or use
• Downtime or technical problems beyond our control
• Loss of data or information

The limitations above do not apply to the extent that mandatory law, such as the Consumer Sales Act or the Consumer Services Act, entitles you to compensation. Your statutory rights as a consumer are never affected by these terms.

All content on this website, including but not limited to text, images, logos, graphics and software, is protected by copyright and other intellectual property rights owned by Glasnova or our licensors.

You may not copy, reproduce, distribute or use our materials without written permission.

Glasnova is not responsible for delays or non-delivery caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• War, terrorism or civil unrest
• Strikes or lockouts
• Fire, explosion or flood
• Government decisions or law changes
• Disruptions in transport or communication

These terms of service are governed by Swedish law. Any disputes shall primarily be resolved through negotiation between the parties.

If an agreement cannot be reached, you as a consumer have the right to turn to the General Complaints Board (ARN) for mediation. You also have the right to bring action in a Swedish court.

We reserve the right to change these terms of service at any time. Changes take effect when published on the website. We recommend that you regularly review these terms.

For orders that have already been confirmed, the terms that were current at the time of order apply.